This is the kind of news that actually changes how we travel.

On February 17, 2026, Be My Eyes announced a nationwide expansion of its partnership with Amtrak. Live visual support through the Be My Eyes Service Directory is now available at more than 50 train stations across the United States, including some of the largest and busiest hubs in the country.

Chicago. Los Angeles. Denver. New York. Washington DC.

This is not a pilot anymore. This is scale.

And for blind and low vision travelers, that matters.

From Pilot Program to Nationwide Rollout

The partnership began as a pilot in August 2025 with a clear goal: make it easier for blind and low vision travelers to navigate busy train stations in real time.

Train stations can be chaotic. Departure boards change. Platforms shift. Crowds move quickly. Announcements echo. Layouts vary wildly from one city to the next.

The pilot allowed Be My Eyes users to connect directly with trained visual interpreters who could assist with:

Finding the correct track or gate

Reading departure boards and digital signage

Navigating large or unfamiliar station layouts

Connecting with in-person Amtrak staff when needed

The feedback was strong enough that Amtrak decided to scale the program nationwide.

Now, more than 50 stations are included.

What This Means for Blind and Low Vision Travelers

This is not just a convenience feature. It is an independence tool.

Many of us already use Be My Eyes in daily life. Having direct, structured access through the Service Directory at major transportation hubs reduces friction in one of the most stressful parts of travel: real-time navigation.

It also complements, rather than replaces, existing assistance options like Red Cap services and station staff.

For travelers who:

prefer more autonomy

want confirmation before approaching staff

need help interpreting rapidly changing digital boards

or simply want reassurance in an unfamiliar environment

This adds another layer of confidence.

And confidence changes the entire experience of a trip.

Stations Included in the Expansion

The expansion includes major hubs and regional stations across the U.S., including:

Albany-Rensselaer, Alexandria, Austin, Bakersfield, Baltimore, Boston (Back Bay and South Station), Buffalo, BWI Marshall Airport, Charlotte, Chicago Union Station, Denver Union Station, Emeryville, Eugene, Fredericksburg, Fresno, Greensboro, Harrisburg, Indianapolis, Kansas City Union Station, Los Angeles, Martinez, Metropark, Milwaukee, Moynihan Train Hall and New York Penn Station, New Carrollton, New Haven, Newark Penn Station, Oakland, Philadelphia, Pittsburgh Union Station, Portland Union Station, Providence, Raleigh, Richmond Staples Mill Road, Rochester, Route 128, Sacramento, San Diego, San Jose, Seattle King Street Station, Springfield IL, Springfield MA, St. Louis, Stamford, Stockton, Trenton, Vancouver WA, Washington DC Union Station, Wilmington DE.

This coverage touches nearly every major Amtrak corridor.

How to Use Be My Eyes at an Amtrak Station

If you are traveling through one of the participating stations:

1. Open the Be My Eyes app.

2. Navigate to the Service Directory.

3. Select Travel and Transportation.

4. Choose the Amtrak support profile.

5. Connect live with an Amtrak agent for assistance.

The service is free to use.

You will connect with trained visual interpreters who understand the environment and can guide you through whatever is happening in the moment.

A Note on Preparedness

If you are planning to use Amtrak:

Make sure your Be My Eyes app is updated.

Confirm your station is on the supported list.

Pair this service with traditional assistance like Red Cap support when needed.

Download your ticket and confirmations in advance.

Accessibility works best when layered.

Further Reading

• Be My Eyes Official Announcement – February 17, 2026
https://www.bemyeyes.com/news/be-my-eyes-and-amtrak-expansion/

• Learn More About the Be My Eyes App
https://www.bemyeyes.com

• Amtrak Accessibility Information
https://www.amtrak.com/accessible-travel-services

Join the Conversation

If you use this service on your next rail trip, I would love to hear about it.

Did it reduce stress?
Did it work smoothly?
Were there areas that could improve?

Reach out to me with your questions, experiences, or thoughts on this partnership. Your feedback helps shape how we talk about accessible travel and how companies continue improving it. Contact me vis the social media links below or on the contact form here on Blind Travels. 

Stay Updated on Accessibility and Travel News

For more news updates, travel tips, and accessibility developments affecting blind and low vision travelers, visit the Blind Travels News Hub:

👉Blind Travels Blog | Tips and tricks to make traveling blind easier

This is where we track changes, improvements, and real-world experiences that impact how we move through the world.

Until we explore again.

See you at the Gate

Ted and Fauna